Shandong TOPTEK Co.,ltd.

About TOPTEK
TOPTEK Laser is an innovative high-tech manufacture specializing in laser machines(Smart laser welding and cleaning solutions,laser cutting machines, laser marking machines). Our mission is to provid high-quality machines to make your production smarter, faster and more cost-efficient with minimum human labor required.
18 years experienced technical team, advanced technology support from Europe, standardized production management, international marketing and service, all these powerful combination build TOPTEK’s rapid development. Until now, our machines were widely used with excellent performance in Europe, North America, Mid-East, Southern East countries.

Professional Technical Team
Our chief technical engineer has devoted himself to laser technology for more than 20 years and there are 15 engineers, including mechanical engineers, electric engineers, industrial engineers, process engineers .
We firmly believe that “Perfection comes from attitude”, so the precise instruments like laser interferometer, collimator, ballbar are indispensible in our factory. Every step must be strictly designed and evaluated to guarantee the precision and strength.

Production and QC Team
① Standard production factory covers 30,000 sqm. 150 units production capacity per month is a great and fast support to all customers.
②All products must be strictly tested 3 times before delivery: raw material test, online test and finishing test. We must control all minor problems in our factory, rather than in your factory.
③TUV Test, Italian CE Test , FDA Test etc, it is certain that these certificates and standard sacrifice some time and cost, but we believe they are worth it .

Global Service Team
(1) Two years guarantee for whole machine and lifetime maintenance
(2) Marketing and exhibition support.
(3) Fast Free online training and operation-shooting.
(4) 30 mins quick feedback & after-sales services.
(5) ODM/OEM service is available.
(6) Door-to-door service is available.
(7) Payment terms are negotiable.

All kinds of cooperation are nogotiable..

After sales service

(1) Remote test system. Our engineer can diagnose and operate the welder online to fix all your problems during working .
(2) Marketing support. We will offer huge customers database and marketing strategy.
(3) Exhibition support. We will organize and support your local exhibition.
(4) Two years guarantee for whole machine.
(5) Free online training and operation-shooting.
(6) ODM/OEM service is available.
(7) Door-to-door service is available.

Warranty

Warranty period: TOPTEK provides 2 years warranty for whole machine. During the warranty period,TOPTEK is responsible for free repairs and replacement of parts and components (except for consumables such as conductive fibers, lens and nozzles) that fall within the scope of the warranty. Due to buyer’s entrusting a third party to disassemble and repair the machine, abnormal power supply, bad working environment etc. and external factors that cause machine failure or machine damage are not included in the free warranty.
In case of equipment failure (except for human-made damage or irresistible factors), TOPTEK shall respond within 24 hours and support with telephone, email, and Internet.
TOPTEK warrants that the machine shall be free from defects in material and workmanship. This warranty does not extend to any of the said which has been: (1) Subjected to misuse, neglect,accident or abuse,
(2) Improperly repaired, or altered or modified in any way, and
(3) Used in violation of instructions
Anyone must not disassembly the laser source, if did, the laser source will be not warranted.