Frequently Asked Questions about
our platform

B2Brazil verifies certain members through its “B2B Verified" service. As a premium service, B2Brazil will verify: (1) that the business is legally registered and active, (2) contact information and (3) company and contact information through various means. Premium Members are automatically entitled to B2B Verification. Sellers who become B2B Verified receive greater confidence of Buyers, increasing their chances of business. For more information, click here.

Upon finding a potential Buyer via a contact or via Leads Central™, you are required to use a Leads Credit in order to access the Buyer’s contact details. You will need to Log in and can then utilize a Leads Credit (or buy one if you do not have any). Premium Members are granted a significantly higher number of Leads Credits per year. Finally, Premium Plus Members are granted unlimited Leads Credits per year. Your Dashboard area has an area identifying the balance of Leads Credits in your account. If you do not have any Leads Credits and wish to access contact details of a lead or contact, then you may acquire additional Leads Credits by upgrading your membership or by purchasing Leads Credits. For more information, click here.

In order to search for potential buyers, you can Search or Browse Leads Central™, our unique B2B marketplace for Buyers and Sellers. You may also attract buyers by posting a Lead to sell a particular product by clicking here. When B2Brazil receives Leads or communications in your industry, we may send them to you as well. It is important that you state your product preferences so that you will be sent relevant buyer leads.

There are two types of Premium Memberships – Premium Members and Premium Plus Members (the highest level of membership). In addition to the Free Member benefits, both Premium Memberships include benefits such as priority listing in results, additional product listings, verification of the member company through the "B2B Verification”, lead credits to start negotiations, support from B2Brazil marketing specialists, banner promotions throughout your category(s) and website. Click here to learn more about our plans.

After registration, you can then add information about yourself, your company and your products. That information is then translated and published in English and Portuguese through your own website (which we call your “hotsite”). In order to receive a hotsite, you must submit a minimum quantity of content for your company profile and product information. To incentivize our members to add as much content as possible, we prioritize hotsites in results pages within membership type scoring members based on which has the most content (information, images, products, etc.) for presentation on their hotsite. Your hotsite is free, although upgrading from Free Membership to one of our Premium Membership will entitle you to additional content and promotional benefits. Once you have met the minimum content requirements, your company's hotsite will be published and appear in Search and Browse.

Once your registration details are submitted, your free account is created and you will receive an automatic e-mail from B2Brazil to validate your e-mail address to activate your account. You can access your account any time.

B2Brazil provides Brazil’s largest B2B online marketplace, where SMEs can promote their business free of cost. Free Member benefits include a hotsite translated and distributed in Portuguese and English, up to 5 product listings. Free Members can improve their visibility and business opportunities by upgrading to Premium Membership or by purchasing certain add-ons such as Leads Credits and B2B Verification. The prices of Premium Membership and add-on services appear in the course of online registration and in other sections of the Website.

You can register to sell on B2Brazil as follows:
Step 1 - Visit www.b2brazil.com
Step 2 - On the top left header of the website you will find 'Join Free' link, Click on that link. You will also find promotions to “Join” or “Register” throughout the website.
Step 3 - Fill in required information
Step 4 - Click 'Create My Account'
Note: In order to get a hotsite and then receive contacts and leads from Buyers, you need to access your dashboard and furnish more details like: Company profile, Products you deal in, and your own contact and other information. Your Dashboard page indicates your progress in providing these details

Brazil is one of the top emerging markets with the 7th largest economy in the world. That said, it is not an easy market for foreign companies to crack. Until now. You need a local partner in order to succeed in Brazil, and B2Brazil is your best partner. If you are looking to sell your products to Brazil, B2Brazil is your gateway. We can help you sell your products in multiple ways, from promoting your company and products through our service, to promoting specific sell leads, to providing personalized support by our trade specialists. To create your company profile with product listings, you need to register your company. For more information, on how to sell via B2Brazil in 3 easy steps, click here. To post sell leads just click here, or visit our Leads Central™ area. To inquire about the trade services we offer, click here.

First and foremost, we recommend that you create a detailed hotsite. Most global companies are busy -- they need good information in order to make a decision. They need to feel confident about your business, before they develop a buyer-seller or client-provider relationship with you. So, provide as much information as asked about your company and provide a complete description of your products (including any leads or pricing) and your services. Having a detailed hotsite is the first step towards trade success with B2Brazil. Members with excellent hotsites with a lot of content will receive priority listing within their membership type and thus receive more contacts. The more appealing your info is, the more others will respond. If you want a premium approach to generating more contacts, then upgrade to Premium Membership. For more details, click here.

B2Brazil is the intermediary between you and the Lead poster/sender, and therefore does not warrant or guarantee the viability of the Lead. As stated in our Terms of Use, B2Brazil does not refund services fees (including without limitation fees for Leads Credits) except in cases involving fraudulent transactions.

All B2Brazil customers with an active subscription receive an annual allocation of lead credits to use on our portal. Every 12 months, these lead credits are renewed according to each customer’s plan. The credits granted to each type of registered customer (Premium, Premium Plus) are displayed during the online registration process on the website. Upon receiving a lead, you will be able to view its content and then choose to use one of your lead credits to access the contact information and respond to the business opportunity. If you do not have any remaining credits, you can upgrade your plan on B2Brazil (to the Premium Plan, if you are not already on it) or purchase individual credits or a lead credit package available on B2Brazil. You should carefully review the business request description to assess the feasibility of the opportunity for your company before using a lead credit to access the sender's contact details. As you use your lead credits, they are deducted from your balance, first from the purchased lead credits and then from your annual quota balance, depending on your account type on B2Brazil.

Leads Central™ allows buyers and sellers to post and respond to business Leads. Posting a Lead is free for both Buyers and Sellers. B2Brazil also adds Leads to Leads Central from other sources such as independent contacts and contacts made to Free Members. Buyers are free to review Leads and replay to sellers. Sellers can also review Leads but require Leads Credits in order to answer and access the contact details of the poster of the lead or sender of the lead.

Whether a user contacts you through your hotsite, through a Lead post, or through a Lead relevant to your business that is sent by B2Brazil, you will receive an email notification that you have received a contact and the message contents. If you are a Buyer, you can reply directly to the sender. If you are a Seller, you will need to use a Lead Credit from your account to answer to the buyer and access contact details. All members with active subscriptions are annually granted a certain number of Lead Credits depending on their type of membership.

You can contact a company you find on B2Brazil by clicking the “CONTACT” button associated with the company’s presentation on Search or Browse results or within a company’s hotsite. As you browse through Leads, if you are a Buyer, you can contact a Seller by clicking the “CONTACT” button associated with the sell Lead. If you are Seller, you can contact a Buyer by clicking the “CONTACT” button which, after logging in, will require you to use a Lead Credit to access the Buyer’s contact information and send the Buyer a contact. The recipient will receive your communication and be able to respond directly or through our system depending on their type of membership.

Use of B2Brazil by all users and members is subject to B2Brazil's Terms of Use Agreement. The agreement governs your use of the website as well as the information, product and/or service provided by or through B2Brazil on the website. By accessing, browsing and/or using the website, you agree to be bound by all of the terms and conditions of the agreement. The agreement can be accessed by clicking here.

Members who registered on a B2B Trade Portal site (or similar “private label” site) have done so as clients or members of a B2Brazil partner. The partner’s site utilizes B2Brazil’s technology and support infrastructure, and promotes only the partner’s clients and members. At the same time, such members are also promoted on the B2Brazil Websites together with B2Brazil’s base of members. As provided in the Terms of Use, registration through a partner “private label” site results in membership with B2Brazil, and entitles the member to the same rights and benefits as all other B2Brazil members, with perhaps certain additional benefits afforded as a result of B2Brazil’s partnership.

To keep confidentiality of the account, it is recommended that the user signs out from the account once the work is done on the site.

Your account may be disabled/de-activated if you have violated any terms and conditions or through lack of use. To re-activate your account or any further help on the matter, please contact us at cs@b2brazil.com.

Yes, B2Brazil retains contact messages and data for up to 12 months. To view your messages, Log in to your account Dashboard. Then click the “Messages” button.

To modify your registered member information (i.e. registered company name, email address, etc.), Log in to your Account Dashboard via account.b2brazil.com and click the “Company Profile” drop-down on the top navigation bar. Choose among Company Information, Member Information and Account Settings to edit and save changes you want to make.

To change your password, Log in to your account Dashboard via account.b2brazil.com. In the left column there is a hyperlink to “Change Password”, otherwise access the “Member Info” area and follow the instructions.

To make it easier to access your account Dashboard, your username is the email address you registered with. If you forgot your password, go to our login area, enter the same e-mail address that you used for registration and click “forgot your password'”. An e-mail will be sent to you with your password.

After you successfully register, you will be taken to your account Dashboard. Your account Dashboard is where you can control all aspects of your membership, your presentation on B2Brazil, and where you can utilize B2Brazil to do business from posting leads, to reviewing leads, to responding to messages. You will have multiple options depending on whether you are a Buyer or Seller, and should start with adding information about yourself, your company and your products (if you are a Seller). The center area in your Dashboard shows your progress in taking advantage of our services. As you complete information about yourself, your company and your products, you will be able to see your progress. You can also track the number of leads you have received and number you have read. Finally, you can read and respond to messages.

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